Subscribe to Breaking News emails

You have successfully subscribed to the Breaking News email.

Subscribe today to be the first to to know about breaking news and special reports.

Desktop Computers Show a Gain in Customer Satisfaction

Breaking News Emails

Get breaking news alerts and special reports. The news and stories that matter, delivered weekday mornings.

Computing has gone mobile, but desktops aren’t dead, yet. In fact, the latest American Customer Satisfaction Index (ACSI) survey released on Wednesday suggests PCs may be poised for a comeback. While satisfaction for tablets (80 out of 100) and laptops (76) dropped during the past year, desktops showed a three percent gain to take the lead with an ASCI score of 81. “Our expectations for mobile devices are very high, so it’s harder for manufacturers to meet or beat them,” said ACSI director David VanAmburg. “As people upgrade their desktops, they’re more satisfied with that recent purchase -– there are some cool new features now -– than they were with the old dinosaur they’ve been using.” When it comes to making customers happy, Apple still leads the pack, although it dropped 3 percent to 84. Samsung, Lenovo and Asus are close behind with an ASCI score of 82. The large windows-based manufacturers saw satisfaction drop. Dell tied Acer at 76, followed by Toshiba at 75. HP plunged eight percent to land at the bottom of the ratings with a 74.

Breaking News Emails

Get breaking news alerts and special reports. The news and stories that matter, delivered weekday mornings.

Breaking News Emails

Get breaking news alerts and special reports. The news and stories that matter, delivered weekday mornings.
MORE FROM news

Have feedback?

How likely are you to recommend nbcnews.com to a friend or colleague?

0 = Very unlikely
10 = Very likely
Please select answer

Is your feedback about:

Please select answer

Leave your email if you’d like us to respond. (Optional)

Please enter a valid email address

Thank you!

Your feedback has been sent out. Please enjoy more of our content.

We appreciate your help making nbcnews.com a better place.