BlackBerry is returning to its roots with a new phone that features a traditional keyboard at a time when rival Apple and Android phones — and most smartphone customers — have embraced touch screens. With the Classic, BlackBerry is courting its core customer, the business user. The physical keyboard is something traditional BlackBerry users prefer because they find it easier than touch screens to type with. The company is also emphasizing battery life and security. "A lot of people say the Classic is aiming for loyal customers. And that is true," CEO John Chen said at the gadget's launch event, tellingly held in New York City's Financial District. But he also invited people who haven't used a BlackBerry "especially people who are young," to try the BlackBerry Classic.
Pioneered in 1999 with the launch of the RIM 950, BlackBerry changed the culture by allowing on-the-go business people to access email wirelessly. Then came a new generation of competing smartphones, and suddenly the BlackBerry looked ancient. Apple showed that phones can handle much more than email and phone calls. Blackberry was late in overhauling its operating system to compete. BlackBerry now holds a small fraction of the U.S. smartphone market after commanding a nearly 50 percent share as recently as 2009.
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