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Health program for 9/11 survivors and first responders 'haphazardly' run, members say (Part 1)

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For the more than 23,000 September 11 first responders and survivors who live outside of the New York area, a company called LHI administers the Congressionally funded World Trade Center Health Program. Michael Day, an EMT who rushed to ground zero that day and is now undergoing cancer treatment, says LHI's program is run "haphazardly" and "horribly." Current and former employees tell NBC News' Kate Snow of rampant delays and dysfunction.