updated 11/10/2011 1:19:20 PM ET 2011-11-10T18:19:20

Are your customers truly happy with your products or services? It's important to know -- the answers could shape what you offer in the future, how you price it, or where you sell it.

But everyone is sick of those annoying pop-up online surveys, and of auto-robot phone surveys, too. 

How can you get more honest feedback from your customers? Here are some tips from marketing consultant Carol Beesley, who works with the Small Business Administration -- plus a couple ideas that have worked for me.

Survey Monkey

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How do you get good online customer feedback? Leave a comment and tell us your approach.

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