Video: Flying alone, kids arrive in wrong cities

  1. Closed captioning of: Flying alone, kids arrive in wrong cities

    >> school said --

    >>> what an adventure for a 9-year-old from spokane, washington, flying by himself to grandma and grandpa's house. something just wasn't right.

    >> it was just weird. i was like, not cleveland. it was just weird.

    >> we're paying them to check on him and be with him. they just threw him in the plane like anyone else.

    >> but it took all day. he was finally reunited with his worried grandparents and someone at delta will have to explain the mix-up that sent him and another girl to a wrong cities.

updated 6/9/2010 6:56:37 PM ET 2010-06-09T22:56:37

Delta Air Lines blames a paperwork mix-up for sending two children to wrong destinations.

Delta says the children were connecting through Minneapolis-St. Paul International Airport on Tuesday as part of the airline's unaccompanied minor program. Because of a "paperwork swap," Delta says a boy ended up in Cleveland instead of Boston while a girl was sent to Boston instead of Cleveland. Delta says the children were under airline supervision at all times.

Company spokesman Paul Skrbec calls the situation "exceedingly rare, and we take it very seriously."

Delta says it has apologized to the families, sent the children to their final destinations at no cost, arranged full refunds for the children's tickets and provided credits to the families for future travel.

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