A problem with a computerized reservation system caused delays for US Airways passengers Sunday at the airline’s largest hub, airline officials said.
Airline passengers at Charlotte-Douglas International Airport found themselves waiting in airport terminals for up to an hour and a half to check in when US Airways’ automated kiosks did not work, said Phil Gee, spokesman for the Tempe, Ariz.-based US Airways Group Inc.
Delays also occurred at airports in Philadelphia and Boston. The former America West ticket kiosks did not malfunction, Gee said.
The Charlotte Observer reported that thousands of US Airways passengers suffered through long delays Sunday at Charlotte-Douglas airport and others. Some passengers said they had not been able to speak to a ticket agent after waiting more than two hours, the newspaper reported.
The lines, which still existed through Sunday morning, happened because passengers were forced to wait for ticket counter agents to issue their boarding passes, the airline said.
“We are aware of some folks missing their flights because the lines are long. No flights are being delayed or canceled,” Gee said. “We are waiving the rebooking fee.”
Early Sunday, the airline was trying to combine the reservation systems of US Airways and America West when the computer problem happened. The two airlines merged in 2005.