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SoundBite Communications to Discuss Contact Strategies for Collections in Turbulent Times at CCR-interactive

/ Source: GlobeNewswire

BEDFORD, Mass., Sept. 30, 2010 (GLOBE NEWSWIRE) -- Organizations worldwide continue to seek out new approaches to evolve their collections strategies to meet today's economic challenges. On October 5, 2010 more than 400 collections professionals will converge at CCR-interactive in London, England to network and gain insights that will help their businesses thrive as the UK and international economy emerge from recession.

Jay Reilly, vice president of Global Services at SoundBite Communications, Inc. (Nasdaq:SDBT), a leading provider of on-demand, multi-channel proactive customer communications, will share proven strategies which have reduced roll rates and increased wallet share for organizations in the financial services, telecommunications, retail, utilities and debt collection industries. Reilly frequently advises organizations on customer contact strategies and best practices within collections, customer service, and marketing.  He will present during the Collections track at 3:30PM on October 5, 2010.

SoundBite has a decade of collections experience helping organizations worldwide reduce delinquencies while increasing customer retention and satisfaction using interactive, automated voice, text and email messaging. SoundBite's Proactive Collections & Risk Management Solutions include outbound communications strategies for early- and late-stage collections and fraud management which have helped organizations maximize profits, accelerate the recovery of debt, reduce further losses, and mitigate risk.

About SoundBite Communications

SoundBite Communications is a leading provider of on-demand, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite's proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value. Visit for more information.

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SoundBite is a registered service mark of SoundBite Communications, Inc.


CONTACT: SoundBite Communications, Inc. Media Contact: Marie Ruzzo +1 781 897 2632 Schwartz Communications Media Contacts: Julie Goldman Michael McDonough +1 781 684 0770